QUALITY ASSURANCE PLAN

1.0    Quality Assurance Overview

         1.1    Project Scope - Describe the project. Insert the Scope Statement or provide a summary description of the overall project, its objectives, the customer, and the customer's business needs.

         1.2    Quality Assurance Manager - Identify the Quality Assurance Manager for the project. Describe whether this person's assignment will be full-time or part-time. Provide a summary of the QA Manager's responsibilities (further described in Section 6.0).

         1.3    Quality Assurance Activities - Provide an overview of the project's QA activities. Identify whether there is an overall test and acceptance process. Discuss general provisions for in-process quality management. Describe any planned project audit activities.

2.0    Project Deliverables and Quality Assurance

         2.1    Deliverable Description - Describe the project deliverables, or refer to the SOW or other documentation. If necessary, include the Contract Deliverables and Milestone Checklist of the Contract Tracking Summary. Describe major deliverable elements without excessive detail.

         2.2    Test and Acceptance Processes - Discuss the planned test and acceptance processes. Identify how those processes will verify deliverable quality. Reference the Test and Acceptance Plan, as necessary.

         2.3    Acceptance Criteria - Describe the acceptance criteria for project deliverables. Describe how to use the criteria in acceptance testing. Describe how to use those criteria to assess project quality.

         2.4    Quality Assurance Manager Activities - Describe the activities of the QA Manager as they relate to specific deliverables. What will the QA Manager do to supplement the testing and acceptance process?

3.0    Project Processes and Quality Assurance

         3.1    Project Monitoring and Control. Discuss the in-process monitoring and control processes planned for the project, and their effect on project quality. Discuss the Project Manager's process for obtaining project-related information. Describe how to control the process using that information. Specifically, discuss the ways to obtain the schedule and cost information.

         3.2    In-Process Quality Monitoring - Describe how to measure quality as a part of each work process in the project. Identify in-process measurement points, and describe who on the Project Team will be taking appropriate measurements.

         3.3    Quality Assurance Manager Activities - Describe the process-related activities of the QA Manager in addition to those of the Project Manager and Project Team. What will the QA Manager examine/assess in addition to the rest of the Project Team? Identify the QA Manager's responsibilities for assisting Project Team members with in-process evaluations.

4.0    Project Audits and Quality Reviews

Discuss the planned schedule of project audits and quality reviews. Describe how results of those events will be factored back into project planning and implementation activities. Discuss the process of lessons learned reviews. Discuss how those reviews can benefit the Project Team while the project continues.

5.0    Project Team Quality Responsibilities

Identify quality-related responsibilities of the Project Team as a whole. List specific task-related quality responsibilities, including responsibility for specific acceptance tests, project audits, and other quality-related activities.

6.0    Quality Assurance Manager Responsibilities

List the specific responsibilities and activities of the QA Manager. Discuss how the QA Manager will work with the Project Manager and other Project Team members in accomplishing those responsibilities.