Mintzberg's management roles
Interpersonal role – communicating and negotiating with others
- Managers have formal authority. They may also have to represent the department or organization.
- Managers have to give direction to their teams so that organizational objectives can be met.
- Managers must maintain relationships with others both inside and outside of the organization.
Informational role – gathering and distributing information
- Managers need to pass on information to those who need it.
- Managers have to seek and gather relevant information from inside and outside of the company.
- Managers have to speak for their departments and occasionally their organizations.
Decisional role – decision-making
- Managers have to make decisions about things that can change, and implement the changes.
- Managers continually have to react to events.
- Managers have to make decisions about the resources that they need.
- Managers have to negotiate with others for resources and to meet objectives.
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